Our hotel check-in time is after 14:30 pm and check-out time is by 11:00 am, Please e-mail reservations@grandplazaemail.co.uk should you require an early check-in or late check-out. This can be arranged subject to availability.
FAQs
Are airport pickups available for late night flight arrivals?
Our in-house licensed airport chauffeur service is available on request at a charge. Please call us on +44 207-985-8000 or email: reservations@grandplazaemail.co.uk to book in advance.
Restaurant opening hours
– Breakfast (Mon – Sat) : 7.30am – 11 am. Breakfast (Sunday): 8am – 11am.
– Lunch & Dinner: 12pm – 10.30pm. Everyday.
– Tel:020-7985-8208
Housekeeping
– Apartments are cleaned between the hours of 08:00 am – 16:00 pm
– Light cleaning is provided every day, and the first full cleaning will be done on the fourth day. Thereafter, full cleaning will be done every other third day. For Long stays full cleaning is provided once a week
– Light cleaning : replenish the toiletries, change of towels and dispose of the rubbish.
Laundry Service
Laundry Service is open from 8am till 4pm, Monday to Friday. We charge £11 per load. Per load is up to 5kg. To visit the laundrette, please take lift 2 to the lower ground floor and turn left. For more information, please follow the information on the key card holder by scanning the QR code.
Do you have a smoking area?
Yes, we have designated Smoking area. It is located in the Central Courtyard, next to the restaurant.
How long can I stay in a serviced apartment?
One day to one year.
Are your properties pet friendly?
No, Grand Plaza Serviced Apartments does not allow pets.
Do kids stay free? Extra bedding available or not?
Kids 0-2 years old can stay free sharing existing bed with parents (baby cot can be arranged on request).
No extra bedding is provided as an apartment should be booked according to the number of guests staying.
At the time of check-in and check-out is there an option to store the luggage for a couple of hours?
Yes
Is housekeeping done on a daily basis?
Light cleaning is provided every day and first full cleaning is provided on the fourth day. Thereafter, full cleaning will be done every other third day. For Long stays full cleaning is provided once a week.
Which is the nearest car parking place to a hotel?
Q-Park in Queensway or meter parking near to the apartment.
Can I cancel the booking anytime without any charge?
Cancellation is not allowed for non-refundable booking but can cancel for fully flexible bookings 3 days prior to arrival by 10 AM.
Is there an oven or microwave available in rooms?
Microwave ONLY is available in every room.
Hi! I'm looking to change the reservation date. Is that possible?
Email or call reservations for further discussion.
What facilities are made for guests with disabilities?
- Only few apartments on Ground floor have a disabled access - Grand Plaza entrance has a disables access: ramp - Lobby area has a disabled toilet and disable lift to have access to G-Floor Apartments and Restaurant. - Please make an enquiry before placing a booking as disabled access apartments might not be available (High demand).
I was wondering if the hotel provides breakfast room service at an extra charge?
Yes, we have a restaurant on site. You can check opening & closing time on our website.
Which is the closest Tube Station?
Both the Queensway and Bayswater tube stations are only a five-minute stroll from our service apartment in London.
Can I extend my booking in a serviced apartment?
Please contact reservations for further enquiry.
How do I contact you?
Email or Phone
What Is your cancellation policy?
72 Hrs by 10:00 AM prior to arrival for fully flexible bookings.
Can I view the apartment prior to booking?
Yes, on the website.
Do I need to pay a deposit on arrival?
Yes £200 security deposit will be pre-authorised when check in and will be released on departure day, subject to damage inspection of the accommodation.
Can your studios be equipped with a fan?
Yes on request & subject to availability.
Can we open the windows if it is too hot?
Yes, but due to health and safety reasons windows can be opened partially (10-15 cm)
Do rooms have AC?
No. However, we do have limited unit with AC. There will be a surcharge to upgrade to an AC apartment. Please contact Reservations for further details.
Contact Details
- 42 Princes Square London W2 4AD
- 0207-985-8000
- reservations@grandplazaemail.co.uk
