FAQs
Frequent Asked Question
Our hotel check-in time is after 14:30 pm and check-out time is by 11:00 am, Please e-mail reservations@grandplazaemail.co.uk should you require an early check-in or late check-out. This can be arranged subject to availability.
Our in-house licensed airport chauffeur service is available on request at a charge. Please call us on +44 207-985-8000 or email: reservations@grandplazaemail.co.uk to book in advance.
Our restaurant is currently close for refurbishment. Therefore we are unable to taking any booking for breakfast and dinner. Further notice will be notify once the restaurant is fully re-open for business. Sorry for the inconvenient causes.
– Breakfast (Mon – Sat) : 7.30am – 11 am. Breakfast (Sunday): 8am – 11am.
– Lunch & Dinner: 12pm – 10.30pm. Everyday.
– Tel:020-7985-8208
Laundry Service is be open from 8am till 4pm all week Monday to Friday. We charge £15 per load. To visit the laundrette, please take lift 2 to the lower ground floor and turn left. For more information, please have a look at the Guest Information Book.
Yes, we have designated Smoking area. It is located in the Central Courtyard, next to the restaurant.
One day to one year.
No, Grand Plaza Serviced Apartments does not allow pets.
Kids 0-2 years old can stay free sharing existing bed with parents (baby cot can be arranged on request).
No extra bedding is provided as an apartment should be booked according to the number of guests staying.
Yes, please check with reception for availability.
– Apartments are cleaned between the hours of 08:00 am – 16:00 pm
– Light cleaning will be provided daily, while the first full cleaning will take place on the fifth day. Subsequently, full cleaning will occur every fourth day thereafter. For Long stays full cleaning is provided once a week
– Light cleaning : Replenish the toiletries, change of towels (if required) and dispose of the rubbish.
– Full cleaning: Includes changing of bedsheets, pillowcases, duvet covers etc…..
Q-Park in Queensway or meter parking near to the apartment.
Cancellation is not allowed for non-refundable booking but can cancel for fully flexible bookings 3 days prior to arrival by 10 AM.
Microwave ONLY is available in every room.
Email or call reservations for further discussion.
– Only few apartments on Ground floor have a disabled access – Grand Plaza entrance has a disables access: ramp – Lobby area has a disabled toilet and disable lift to have access to G-Floor Apartments and Restaurant. – Please make an enquiry before placing a booking as disabled access apartments might not be available (High demand).
Yes, we have a restaurant on site. You can check opening & closing time on our website.
Both the Queensway and Bayswater tube stations are only a five-minute stroll from our service apartment in London.
Please contact reservations for further enquiry.
Email : reservations@grandplazaemail.co.uk or Phone: +44-207-985-8000
72 Hrs by 10:00 AM prior to arrival for fully flexible bookings.
Yes, on the website.
Yes £200 security deposit will be pre-authorised when check in and will be released on departure day, subject to damage inspection of the accommodation.This deposit is pre-authorized from credit/ debit card Only
Yes on request & subject to availability.
Yes, but due to health and safety reasons windows can be opened partially (10-15 cm)
No. However, we do have limited unit with AC. There will be a surcharge to upgrade to an AC apartment. Please contact Reservations for further details.
